This Refund Policy governs refunds for subscriptions to [Service Name] (“Service”).
All purchases, payments, invoicing, and tax handling are processed by Paddle, which acts as Merchant of Record and reseller of the Service.
Refunds are therefore processed through Paddle in accordance with this policy and applicable law.
In addition to any statutory rights, we offer the following voluntary refund option:
If you are not satisfied with the Service, you may request a refund within 14 days from the date of initial purchase.
Conditions:
The refund applies only to the first purchase of a subscription.
It does not apply to renewal payments unless required by law.
Abuse or repeated refund requests may lead to denial of future refunds.
Refund requests must be submitted through Paddle’s customer support or via the receipt email provided at the time of purchase.
If you are a consumer residing in the European Union or European Economic Area, you may have a statutory 14-day right of withdrawal.
However, for digital services, this right may expire if:
you expressly consent to the immediate commencement of the Service before the withdrawal period expires, and
you acknowledge that you thereby lose your right of withdrawal.
This consent is collected during the checkout process.
Subscriptions renew automatically unless canceled before the end of the billing period.
Refunds for renewal payments are generally not provided unless:
required under mandatory consumer protection laws, or
granted as an exceptional goodwill decision.
To avoid renewal charges, please cancel your subscription before the next billing date.
If you have a billing issue, please contact Paddle support before initiating a chargeback with your payment provider.
Unjustified chargebacks may result in temporary or permanent suspension of access to the Service.
Approved refunds are processed by Paddle using the original payment method.
Processing times depend on your payment provider and may take several business days.
For refund requests or billing inquiries, please use the contact details provided in your Paddle receipt email.